Pixelium | FAQ

What about the Prints?
Difference between open and limited Edition?
What kind of inks and papers do you use?
What is the lifetime of these prints?
How are the images shipped?
What forms of payment do you accept?
Is my credit card information secure?
How secure is your on-line transaction process?
Do I have to pay sales tax?
How to care your artwork?


What about the Prints?
The prints are individually produced by the artist on a special large format printer in high quality fine art acid-free papers and the latest generation of UV resistant pigmented inks. Prints are water-, smudge- and humidity-resistant and long-term fade resistance for more than 200 years. Prints are produced directly from a digital file. Prints are superior to traditional lithography in several ways. The colors are brighter, last longer, and are so high-resolution that they are virtually continuous tone, rather than tiny dots. The range or "gamut" of color for prints is far beyond that of lithography.
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Difference between open and limited Edition?
Open Editions Posters: 8 1/2" x 11" edition is printed in Advanced Soft-gloss Photo Paper and HP Vivera Inks, the latest generation of pigmented UV resistant archival inks. These prints should last more of 120 years before noticeable fading. 13" x 19" edition is printed in Matte Photo Paper and HP Vivera Inks, the latest generation of pigmented UV resistant archival inks. These prints should last more of 120 years before noticeable fading. Posters include the name of the piece and name of the artist.
Limited Edition Prints: Only a select number of prints are produced. The edition size is limited to only 25 prints, hand signed and printed by the artist in Hahnemuhle Smooth Fine Art Paper (High-quality, acid-free, 100% rag) and the latest generation of UV resistant pigmented inks. These limited prints include a 16"x20" Acid-Free Mat and authenticity certificate from the artist, when all prints in the edition are sold, it becomes sold out and is no longer available. These limited prints should last more of 200 years before noticeable fading.
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What kind of inks and papers do you use?
Inks: HP Vivera pigmented inks. Open Edition Papers: 8 1/2" x 11": Advanced Soft-gloss Photo Paper (250g. 10.5mil.) 13" x 19": Matte Photo Paper (196g. 9,2mil.) Limited Edition Papers: Hahnemuhle Smooth Fine Art Paper (265g. 15mil. High-quality, acid-free, constructed with 100% rag).
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What is the lifetime of these prints?
For open edition under normal viewing conditions, and framed behind glass, these prints should last more of 120 years before noticeable fading. For limited edition under normal viewing conditions, and framed behind glass, these prints should last more of 200 years before noticeable fading.
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How are the prints shipped?
All the prints are shipped via USPS, sealed in StayFlat Mailers (Strong cardboard construction for protection). Most orders are shipped within 3 business days. You will recieve email notification when your order has been shipped.
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What forms of payment do you accept?
Pixelium prefer the use of PayPal. PayPal accepts Visa, MasterCard, American Express, Discovery, and E-Checks. Please note: you DO NOT need a PayPal account to purchase items with a credit card from Pixelium-art.com.
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Is my credit card information secure?
Yes. The transaction is done via secure connection trough PayPal payment gateway system using every possible anti-fraud protection so rest assured that your card information stays safe. The Payment can be made with every major credit card and in multiple currencies. Your information will not be given or sold to any third party.
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How secure is your on-line transaction process?
The use of PayPal payment gateway, increases your safety by keeping your financial account information private. You don't have to share your account numbers with Pixelium, unlike making a typical credit card payment over the Web. PayPal just sends us an email notice that the money has been transferred to Pixelium account without any of your credit card / checking account information being shared.
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Do I have to pay sales tax?
According to law, we only charge sales tax to Florida residents (7.00%).
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How to care your artwork?
Framing your piece with archival mat under UV glass Is recommend. The following instructions can prolong the life of your original or print:
Light: Sources of light such as sunlight, both indirect and direct as well as fluorescent lighting are rich in ultraviolet rays and are harmful to canvas and papers as well as to certain inks and colors. Art should be hung in weak daylight and be illuminated with incandescent lighting. Ultraviolet filtering glass will reduce light damage, but sunlight will should be still avoided.
Heat: Never hang your art next to a source of heat or radiator, this will cause damage in a short period of time. Humidity: Humidity above 70% can result in mildew or "foxing" on the paper. If your area experiences humidity above 70% routinely, dehumidify or air condition the rooms where the artwork is hung. Very dry conditions, below 30% can cause brittleness and should be avoided.
Storage: Never store artwork without being separated by acid-free tissue. Ideally your art should be kept in individual folios with a acid -free tissue on either side of the print. Never store or leave art flat on the floor. Keep artworks elevated so that air can circulate underneath and around them. Clean framed artwork that is kept in storage on a regular basis, as dust contains airborne mold spores that can cause deterioration of the art.
Handling: Always have clean hands, natural body oils can permanently damage the papers and stain canvas. Always use two hands to lift the print, not on the side but under the print to support and not crimp the art. Never touch or drag anything across the image area, if you scratch or leave finger prints, you will leave a permanent mark that cannot be repaired.
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